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My Resume


Entry-Level Help-Desk Technician

Education

Year Title Where
2017-Present Bachelor of Science degree in Information Technology Gallaudet University
2013-2016 Associate Degree in Information Technology Rochester Institute of Technology
2003-2007 High School Diploma Valdosta High School

Relevant Coursework

ACT Technical Capstone Networking Essentials Social and Professional Issues in IT
Client-Server Networks Non-Windows Operating Systems Special Topics
Co-op: Applied Computer Tech Server Management and Security Senior Capstone
Computer and Data Security Web Design I & II Client-Server Database Applications
Digital Systems Integration Web Programming Human Computer Interaction
Help Desk Support Windows Operating Systems Systems Analysis and Design
Intro to Database Applications Programming Language I & II Database Administration
Intro to PC Hardware Intro to Risk Management & Insurance IT Technical Writing
Intro to Web Development Senior Capstone Project II Digital Forensics
Intro to Mobile Applications Development Intro to Programming Fundamentals of Geographical Information Systems

Certifications

Year Title
2019-Present Apple Certified iOS Technician ’19
22019-Present Apple Service Fundamentals ’19
2019-Present AWS Educate Digital Certificate in Operations/Support Engineering – Cloud Computing ‘19

Employment Experience

Year Title Where
2020-Present Client Support Technician Gallaudet University
2019-Present Geek Squad Advanced Repair Agent BestBuy
2019-Present Website Developer Outreach Internship Gallaudet University
2019-Present Student IT Service Desk Gallaudet University
2015-2015 IT Support Technician Intern Packaging Corporation of America
2011- Present Backroom Team Member Target
2008-2010 Technical Support Representative Purple Communications
2007-2008 Outreach Specialist CSDVRS, LLC
2004-2012 Megabar Maintenance Ryan's Steakhouse Buffet

My Skills

Adobe Dreamweaver

Notepad++

JetBrains Webstorm

Operating System

Web Design

Adobe Photoshop

Microsoft Office Professional

Database Management

Programming Languages

Network Management

Computer Management System

Windows Command Line

Apple Terminal

System Hardware


11+
Partners
20+
Projects Done
89+
Happy Clients
10+
Meetings